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How To Request Supply Cover with Zen Educate

This step-by-step guide explains how to book supply teachers via Zen Educate: enter role requirements and schedules, select either automated matching or manual candidate selection, and track live booking status directly on the platform calendar.

Written by Jay

Learn how to efficiently book supply teachers through the Zen Educate platform. This guide walks you through the selection process, from specifying role requirements to confirming your request with preferred candidates.

  1. To make a daily supply booking, log on to your main home page and click 'Request Cover'

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2. You can then either choose between pre-populated roles based on your most frequent bookings with Zen or choose 'I need a different role'.

NB when making your first few bookings, there won't be any pre-populated options

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3. Select what you need and click continue

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4. From here, work your way through the prompts to choose the type of educator you require.

For example Teacher

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5. Select year group & if there are any SEN requirements

NB you can choose multiple year groups and SEN Needs

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6. Select which date you need the cover. You can choose today which is useful for early morning requests, tomorrow or choose specific date/s in the future

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7. Ensure the start time, end time, lunch break and paid working hours are correct. Amend where necessary

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8. There are then have 2 options.

8.1 Find me someone

This will immediately send the request to Zen's smart platform and will automatically start requesting educators without the need to browse through candidates.

Favourite educators or educators that have worked at the school before will be prioritised.

Find me someone is recommended, particularly for requests first thing in the morning.

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8.2. Let me choose
This allows you to browse through the available candidates based on the criteria you initially chose (e.g year 3 teacher)

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8.2.1 A list of available educators will appear and you can:

  1. View their profile and experience by clicking on their name

  2. Click request if they're suitable for the cover you're looking for

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8.2.2 You can request multiple educators. Once decided which educators to request, click 'send request to xx teacher'

NB if you request multiple educators, there will only be one educator that is booked and the more you request the faster the booking will be confirmed.

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8.2.3 The final question is whether you'd like Zen to find additional educators if the specific educator/s you request decline/are unavailable.

We recommended 'Yes, find me someone else' so that Zen can support your request immediately.
Once you've decided, click confirm and the request will be sent

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8.2.4 Click "Done" and you'll be directed to the calendar to see the status of your booking

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9. This is the progress tracker of the request where you can see live updates of how the request is going

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10. There will also be a 'filling role' tile in the calendar so you're able to see we're actively working on it

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11. Once an educator has accepted and the booking is confirmed, a confirmation email will be sent and the calendar will display the booking

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